Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15.00%

RMA Policy understands their customers, especially when they are asking some help with product return. If you want to return or replace a hoverboard, here is an outline of our product return policies:

  • Our company will not accept any merchandise without return authorization. This authorization, including shipping procedures, customers need to contact our customer service number at 972-546-7589.
  • For the reimbursement of the original payment, you need to contact us within 10 days of receiving the returned items. Customers are allowed to return any “unopened merchandise within 30 days of delivery for a full money back. But, they are accountable for both the return shipping and original outbound charges.
  • Opened and unopened merchandise can be returned within 30 days of delivery. But, the return of open merchandise will be subject to a 15% restocking charge. This fee covers the testing, cleaning and repacking expenses. Opened returns, on the other hand, must be in marketable condition with original packaging and materials.
  • Special orders that were drop shipped by the manufacturer cannot be replaced since we are not regularly stocked at our storehouse.
  • For cancelled orders, our customers should understand that merchandise that is already shipped from the storehouse can no longer be cancelled. In case you refuse the order, round-trip shipping charges will be deducted from your refunds.

To avoid any merchandise issue, we encourage inspecting your items before signing the delivery receipt. In case that you have spotted some possible defects, kindly note “possible shipment damage” on the delivery receipt in the presence of the delivery man. If you have seen visible damages on the merchandise, please do not sign or refuse to sign the delivery receipt. Then, contact us through phone about your concerns. After our negotiation, we will process appropriate claims and deliver a replacement item, if necessary.

We also encourage our customer to examine and test the merchandise within 15 days of the receipt. This can help our company in providing a quick solution to your issues. However, defective merchandises are always subject to testing.